Travellers Aid empowers people with travel-related challenges to connect, engage, and participate in the community through the use of public transport. They support people with disabilities and mobility needs from service sites at Southern Cross and Flinders Street stations in Melbourne and Ballarat and Seymour railway stations in regional Victoria. Their access and inclusion services include free connection assistance, companion assistance, mealtime and personal care support, mobility equipment hire, accessibility resources, virtual tours, crisis travel assistance, luggage storage, and station lounges. Travellers Aid also delivers disability awareness training, health promotion projects, and accessible events. They are a Social Traders Certified Social Enterprise.